Kaiten Zushi

Kaiten Zushi is a service design analysis assignment of a successful local business venture resulting in a customer journey map (CJM). This CJM created by myself, Kentaro Ono and Yuka Fukuoka, hints at how this particular sushi venture’s success relies on circulating customers as efficiently as their sushi serving mechanical train.

Focus: User Journeys, Visualisation, Analysis
Tech: Sketch, Analog, Vector, Print

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